FAQs

Austin Lyric Opera’s 2007/2008 Season
Located at the Long Center for the Performing Arts

When will I receive my tickets for Carmen and The Bat?

Tickets will be mailed the week of March 17th.

Where is my seat located?

All subscribers are invited to join us for an Open House, which will be held on March 3rd. We understand that your schedules vary, so we have designed the event to take place from 5:30 p.m. to 8:30 p.m. You are welcome to come at your leisure.

Our General Director, Kevin Patterson, will also be hosting a Q&A session at 6:00 and again at 7:30 during the Open House. This will be an opportunity for all ALO subscribers to ask Kevin any questions concerning our 2007/2008 season or the new Long Center for the Performing Arts. If you would simply like to meet Kevin, feel free to stop by after the Q&A session as well.

How do I purchase tickets to ALO performances?

The best seats are available to subscribers. Mini-subscriptions for the 2007/2008 season are now on sale through our box office and online until February 11. You may also purchase individual tickets through ALO’s box office starting February 18th.

To Purchase Tickets:

What are your payment methods?

We offer several payment methods for your convenience:

• Cash (in person only)
• Checks payable to Austin Lyric Opera (in person at ALO Box Office or by mail only)
• Credit Cards (VISA, MasterCard, Discover and American Express)

May I return my tickets if I decide I don't want to use them?

Subscribers have exchange privileges for another performance of the same opera up to 48 hours in advance of performance. There are no refunds or exchanges for single tickets.

You may also donate unused tickets for a tax credit to Austin Lyric Opera for resale by calling the Box Office at 512-472-5992, or by mailing tickets to: Austin Lyric Opera Box Office, PO Box 984, Austin, TX 78767. Ticket donations must be received prior to the performance. Your tax receipt will be mailed to you after the performance.

What should I do if I lose my ticket?

Please contact Dianne Van Hulle in the box office for more information. We do not reissue tickets; however, we will write you a seat pass.

Are there any discounts?

We periodically make special offers available to the public. Please contact Dianne Van Hulle in the box office for more information.

Does ALO have Will Call?

Yes, we offer two convenient ways to pick up your tickets. The Austin Lyric Opera Box Office opens one hour before curtain time at the Long Center for the Performing Arts. Will Call tickets are also available at the ALO Box Office at 901 Barton Springs Road during regular business hours.

What if I arrive at the opera late?

If you find yourself arriving late to the opera, LCPA offers live video feed screens of the opera in each of the lobbies. If possible, the ushers will work with you to get you to your seat at an appropriate moment in the performance. Patrons who need to exit the auditorium during the performance will be admitted back into the theatre at intermission.

May I bring my camera or camcorder to an ALO performance?

The photographing or sound recording of performances without the written permission of Austin Lyric Opera is prohibited by law.

What is the age limit for your performances?

Operas often contain mature themes and adult situations. We recommend that children under the age of six not attend the performances. Patrons wishing to bring young children are encouraged to check with Dianne Van Hulle in the box office for additional guidance.

Are there special facilities or services for patrons with disabilities?

Wheelchair accessible seating is available in all price categories for all operas. ALO's staff will also be onsite during all performances to help anyone that needs special assistance. Patrons with disabilities may choose to enter the Long Center for the Performing Arts through the lower lobby located to the doors left of the box office.

For our hearing impaired patrons, we offer an infrared hearing system. Please see an ALO usher before each performance to pick up a headset. No reservations are required.

For our visually impaired patrons, we offer audio commentary at all Thursday night performances.

How do I get to the Long Center for the Performing Arts?

The Long Center for the Performing Arts is located at 701 West Riverside Drive, Austin, Texas 78704.
Click HERE for a map.

Where do I park once I get to the Long Center for the Performing Arts?

Parking is available at the Palmer Events Center located at 900 Barton Springs Road, Austin, Texas 78704 for $7. Click HERE for a map.

We are also in the process of contracting 3-4 parking garages throughout Austin. A shuttle to LCPA will be provided. More information will be dispersed to our patrons prior to our first performance on April 18th.

Does ALO have a dress code?

Austin Lyric Opera recommends business attire but has no official dress code for attendance. Dress in your best "Austin" attire. Opening nights are traditionally more formal than other performances.

How will I understand what is being sung?

Austin Lyric Opera offers English supertitles at all performances, no matter the language of the opera. Supertitles are projected above the stage at every performance, so you don't have to understand Italian, German, French or Russian to understand the action taking place on stage.

Where are the restrooms located in the Long Center for the Performing Arts?

There are restrooms located on all levels of LCPA on each side of the auditorium. Accessible restrooms are also located on each level.

Are concessions available at the Long Center for the Performing Arts?

Beverages and lighter food options are available in the Long Center for the Performing Arts lobbies before curtain and during intermission.